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Holiday Cars partners with Inspektlabs to secure Customers with the power of AI

Holiday Cars, one of the most trusted Car Rental Aggregators, has partnered with Inspektlabs to empower customers with a solution to track and report pre-existing damage on vehicles they’re renting using the power of AI and computer vision.

Industry:Insurance

Location:India

The Background

Holidaycars.com, launched as a direct consumer platform in 2013, acts as a marketplace, aggregating car rental options from numerous booking websites and direct suppliers, allowing customers to compare prices and book their preferred vehicle easily. They offer a wide range of vehicles, from economy cars to luxury models, and provide services in various languages and currencies.

Offering over 800+ car rental companies from across the globe, HolidayCars has become one of the most trusted platforms to get reliable car rentals in any part of the world.

About HolidayCars

Launched in 2013, HolidayCars aggregates options from booking sites and suppliers for easy comparison and booking.

Offers vehicles from economy to luxury, with services in multiple languages and currencies.

Partners with 800+ rental companies worldwide, making it a reliable choice for global rentals.

The Problem

Over the last few years, HolidayCars has received regular feedback from customers who were unhappy with their rental experience. An increasing number of rental providers are skipping the physical checkout process, instead requiring customers to document existing damages themselves and present this proof when returning the vehicle. This makes the pickup process more stressful and time-consuming.

Customers often forget to document their vehicle while collecting it and hence, had no way of proving they didn’t cause the damage, making it challenging for them to dispute their claims.

This lack of transparency, combined with the additional effort required from customers, created unnecessary friction in the rental experience. Therefore, HolidayCars partnered with Inspektlabs in an effort to permanently resolve this issue.

Key Challenges

Customer dissatisfaction – Renters faced stress as they had to self-document damages during vehicle pickup.

Dispute challenges – Many forgot to record damages, leaving them unable to contest claims.

Friction in experience – Lack of transparency and added customer effort led to frustration in the rental process.

Solution

To address this industry-wide challenge, HolidayCars partnered with Inspektlabs to integrate cutting-edge AI-powered vehicle inspection technology into their platform.

This collaboration made HolidayCars the first car rental aggregator platform that enabled customers to run remote vehicle inspections using their smartphones. With just a few photos/videos taken on a mobile device, renters can generate a comprehensive vehicle condition report within seconds, both during pick-up and drop-off.

How this works is pretty simple -

HolidayCars sends you a secure link via email to begin the assessment

Link redirects to a web app that will guide the user to capture a 360° view of the vehicle

The 360° view captures all damage (small or big) and other important information such as odometer reading, fuel level etc.

The recorded damage is then sent to Inspektlabs’ proprietary AI model for analysis

Customer gets a detailed condition report via email within seconds. This report contains images captured, pre-existing damage, and other important details.

This innovation ensures that -

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The customer has a shared, time-stamped record of the vehicle’s condition.

✓

Pre-existing damage can be distinguished from any new damage.

✓

The entire process becomes more transparent, faster, and dispute-free.

Additionally, this solution also helped HolidayCars by -

✓

Improving trust and peace of mind for customers.

✓

Enabling customers to run inspections themselves.

✓

Significantly reducing vehicle pickup time and the effort required for investigations.

✓

Creating a smooth, convenient start to every rental experience.

Want to see what Inspektlabs can do for your team?

Schedule a personalized demo with one of our industry experts.

" By leveraging Inspektlabs' technology, HolidayCars.com can deliver detailed inspection reports, allowing customers to use this information as a reference and enjoy a hassle-free rental experience "

The Impact

Since its implementation, HolidayCars has seen an increase in customer trust and satisfaction, while also receiving fewer complaints from the rental companies listed on its platform.

There’s been an overall boost in business for HolidayCars as more people and companies are now switching to HolidayCars for a more novel and trustworthy experience.

The Inspektlabs Impact

Higher customer trust – Increased satisfaction and fewer complaints from rental companies.

Business growth – More customers and companies are choosing HolidayCars.

Stronger market position – Reputation as a trustworthy, novel platform has boosted overall business.

95%↓

Reduction in Turnaround Time

30%↓

Lower Customer Complaints

30k+

Inspections processed

Conclusion

By integrating Inspektlabs’ AI-powered vehicle inspection technology, HolidayCars is setting a new benchmark in the car rental space by helping customers feel more confident when renting cars.

This partnership not only empowers customers to protect themselves through simple, smartphone-based inspections but also fosters greater transparency and accountability across HolidayCars’ vast rental ecosystem.

The result? A smoother rental experience, improved customer satisfaction, and a stronger foundation of trust between renters, car rental partners, and the HolidayCars platform.